Like to Make a Complaint ?
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
To ensure customer satisfaction, we have provided a complaint form for our customers to voice their concerns.
We value your feedback and strive to continuously improve our services. Thank you for choosing us and we look forward to serving you.
Complaints Procedure
If feel our service has been substandard at any time during your experience, we encourage you to contact us and leave feedback. Our customer service team are always happy to help and we’ll do our upmost best to ensure your queries and concerns are dealt with effectively. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
Our pharmacist will give you further information. Call us on 01638661449 or email us at: Pharmacy2Go@hotmail.com
How to raise a complaint
You, our customers are our top priority and our service is built solely around serving you effectively and efficiently. We aim to maintain a high level of service but we may not get everything right. If you have not been 100% satisfied by our service you can help us improve it to suit your needs.
You can raise a complaint via the email, the form below or you can write to us at:
Suite 6, Lyndon House, 8 Kings Court,
Willie Snaith Road,
Newmarket
Suffolk
CB8 7SG
Complaints Procedure
In order to submit a successful complaint, you will need to be clear about your complaint so we have enough information to investigate your claims. Upon receiving your complaint one of our team will one of our complaints team will contact you with a resolution or an explanation. This can either be via email or via a phone conversation. In
most cases we hope to sufficiently answer your claims and concerns at this stage. If you are not satisfied with the initial resolution your complaint will be escalated and we will contact you within 5 working days.
Recording Complaints
All complaints are logged and recorded so we are able to; keep track of the types of problems our customers face, find the best way to resolve them and record how long it took to deal with them.
If you’re still unsatisfied with the eventual outcome or are not happy with the way your complaint has been dealt with you may also complain or give feedback to the local ICB:
By post to:
Telephone: 01473 770 000
Email: sneeicb.pals@nhs.net
NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Business Park
Colchester
CO4 9QR
or
or
the GPhC who may be able to provide support:
General Pharmaceutical Council
25 Canada Square
London
E14 5LQ
Tel: 020 7735 9141
E-mail: info@pharmacyregulation.org
Website: www.pharmacyregulation.org
Complaint Form
Tell us the problem you are having in as much detail as possible...